Enteo Remote
This makes proactive support possible by detecting malfunctions soon after they occur. Its fast trouble-shooting cuts desktop, laptop, and server downtimes while streamlining your support processes and ensuring shorter processing times.
Single-click access Just one mouse click is all it takes for a service desk or support operative to connect to the end user’s device. Target PCs do not even require the installation of a client agent to enable full access and control over the mouse and keyboard. To ensure security, a role-based authorization model controls access to sensitive systems and prevents misuse. Once connected, the operative has direct access to the full hardware, software and configuration information on the target machine. A chat function helps guide users and thanks to high-performance data transfer, even complex (such as CAD or java-based) applications can be navigated with ease. Shared control of target machines FrontRange Remote allows both the support staff and end user to share control of the desktop, helping to more quickly highlight and remediate issues. All keyboard shortcuts and PC control functions (such as restart) are available to the remote user. The same level of control is even available to user-free systems such as Citrix XenApp sessions. Protection of sensitive data FrontRange Remote uses 256-bit encryption to secure the connection between host and master. This ensures the security and integrity of all data transfers, even when target PCs are outside the corporate network. The end user can decide which areas are visible by remote access in compliance with work regulations. Why FrontRange Remote?